Guest Services

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On-Island Guest Services

Silver Thatch Guest Services provides significant value to our villa guests. Our investment in a first-class welcome center, local staff, and deep supply of guest-requested items aims to narrow the experience gap between staying at a hotel resort versus vacationing in a private villa.

By providing a range of complimentary services, on-site amenities, and access to a trusted network of preferred vendors, our guests will find the comforts of home easily within reach.

For a virtual tour of our Welcome Center, click here.

Delivery Service

We now deliver kayaks, paddleboards, volleyball sets, corn hole sets, and more! Check our delivery page for details.

Complimentary Snorkel Gear

We have plenty of ScubaPro™ snorkel gear for all members of your group. A signed waiver at check-in is all that’s required.

Grocery Delivery

Grocery Delivery

Have your villa pre-stocked with groceries before you arrive! Click here for pricing from Hurley’s and Kirk Market, our preferred vendors.

Wine & Spirit Delivery

Jacques Scott is our preferred wine and spirits purveyor and our next door neighbor. Order on-line for villa delivery, or hold your order at check-in.

Tech Gadgets

We offer Bluetooth speakers, Apple TVs, DVD players and a small movie collection for guests to check-out and enjoy during their stay.

Airport VIP Meet & Greet

Bypass the lines at Customs for less than US$40 per person. Click here for further information and to download an application.

Gym

Fitness & Yoga Studio

Our newly-built Welcome Center features a private 1,300 sq. ft. fitness center open daily (6:00 am – 9:00 pm) exclusively for our villa guests and owners.

In-Villa Massage

Pamper yourself with a spa treatment or massage without leaving your villa. Our hospitality team can help coordinate the perfect pampering experience.

Business Center

Our business center is equipped with everything you need to print out reports or boarding passes, scan documents, or conduct a video conference.

Chef

In-Villa Dining

Silver Thatch maintains strong relationships with 4-5 executive chefs and 3-4 local cooks to create lavish in-villa dining experiences for you and your guests.

Baby Gear

Family Equipment

We provide traveling families complimentary Pack-‘n-Plays, baby gates, booster seats, crib sheets, and high-chairs with trays for our tiniest guests.

Convenience Items

For the comforts of home we also offer convenience items from beverage coolers to shower chairs, Keurig coffee makers, Nespresso machines, box fans, and more!

Our On-Island Staff

While vacationing in a foreign country every guest wants the best area recommendations from trusted local experts. Our guest services team at Silver Thatch are your personal local experts to the best Grand Cayman has to offer. From dinner reservations to the best snorkeling or fishing charters and everything in between, let our on-island experts connect you to the best experiences on island.

Grand Cayman: (345) 949-5821

US: (804) 250-6754

Email: GuestServices@SilverThatchCayman.com

Jay Telfer Grand Cayman Villas

Jay Telfer, Guest Services & Delivery

Emily Evans, Guest Services Manager

Leah Hulse, Guest Services

Operating Hours

 

Sunday – Friday9:30 am – 5:00 pm
Saturday9:30 am – 6:00 pm