Our On-Island Staff

Whether it is for dinner reservations, a snorkeling or fishing trip or even babysitting…when you are in a foreign country, every guest would like to be able to e-mail or pick up the phone and ask a local expert’s opinion and advice.

E-Mail Guest Services

Grand Cayman:  1-345-949-5821

USA DIRECT: 1-804-250-6754 

Leah Hulse- Guest Services

Penni Bell – Manager

Peyton Ebanks- Guest Services

Our staff both have specific local knowledge and expertise.  From restaurant recommendations to health care concerns, our on-island professionals will know who to call or will get the information for you as quickly as possible.

 


OPERATING HOURS

SUNDAY –    FRIDAY    9:30AM – 5:00PM
SATURDAY    9:30AM – 6:00PM

 

Once Jacques Scott Wine & Spirits opens next door this summer, any after-hours arrivals (until 9:00PM) will collect their check-in packages from Jacques Scott manager.

Airport VIP Meet & Greet

The Cayman Islands Airport Authority (CIAA) offers a concierge service for a limited number of arrivals and departures each day.  An agent meets your party with name sign out on the tarmac, escorts you to the shortest immigration and customs lines and sees you through the arrival doors to the taxi dispatch desk or points you towards your transportation. The fee for this service is less than US$40 per person. 

As this service requires your flight details, passport information and credit card details, we must put you in direct contact with the service.

DETAILS & FEES APPLICATION

At-Villa Chefs & Cooks

Silver Thatch maintains strong relationships with 4-5 Preferred Chefs ($$$-$$$$) and 2-3 Excellent Cooks ($$-$$$).  It is a true pleasure to have a professional come to the house and prepare a meal for your family or for a special celebration. 

 

Grand Cayman enjoys almost no unemployment, so while these services are not inexpensive, they compare to a fine meal at a restaurant without anyone having to drive in a foreign country after a glass or two of wine. 

COOK INQUIRY
COOK INQUIRY

Wine & Spirit Delivery

Our preferred vendor for wine and spirits is Jacques Scott.  A full-service purveyor of fine wines and spirits.

Our guests can order on-line for at-villa delivery…OR your order may be delivered to our guest services staff at Silver Thatch for safekeeping.  You may collect the order upon check-in, even if that is on a Sunday when the liquor stores are otherwise closed. 

Order Wine Online

Baby Equipment Check-Out

We offer free use of Pack-N-Plays, Baby Gates, Booster Seats and Infant Seats with Trays.  We have plenty of crib sheets and launder them after each use. We also have netting for the top of the Pack-N-Plays.

Pre-Order Baby Gear

Please click the link above and send an email to Penni & Leah with your needs so that they can have it staged for your quick check-in.

 

Grocery Delivery

Very popular with our guests is to pre-provision the villa with groceries and beverages just prior to arrival.  The Email link below reaches all 3 preferred vendors who provide this service. 

E-mail Grocery Shopping

As this involves detailed item selection, possible substitutions and pre-paying on a credit card, we must ask that you contract directly with the vendor.

 

Parcel & Package Receipt

Should you wish to send down scuba equipment, wine, baby supplies or specialty foods by FedEx, DHL or UPS; our offices can receive those items for you and safe-keep.  We cannot accept parcels with shipping and duty charges due. 

 

Please email Guestservices and let Penni & Leah know what you are sending and when to expect it!  Include your villa and arrival date please.

Free Snorkel Gear Check-out

We invested in excellent snorkel gear. Scuba Pro is one of the best brands and we have (size) color-coded heel straps and offer 6 adjustable sizes that fit comfortably. We also have both adult & children’s sized masks and snorkels. 

 

We have plenty in stock and will fit you upon arrival at Silver Thatch.  You just pick up and drop off here and sign a waiver for the equipment. 

 

Technology Item Check-out

Not all of our homes have bluetooth speakers, DVD players or Apple TVs.  We have those items for those who may need to check them out during their stay. Our bluetooth speakers we offer are waterproof, float in the pool or ocean and are rechargeable.   

Our Apple TVs are second-generation and have voice-activated remotes. 

Convenience Items

We also offer other convenience items to our guest at Silver Thatch.  From beverage coolers and shower chairs for the less mobile to Keurig coffee machines,  we are expanding our inventory as guests needs arise (within reason).

Just ask Leah and Penni if you might need to reserve ahead of time. E-mail Guestservices

 

We Are Centrally Located On The Island